Payment management

Text message payment reminders

In order to ensure that payment is not overlooked by members, a monthly text message reminder is sent to all gym members a week before their monthly membership payment is due, to remind them of the due date. Text messaging is proven to generate an instant reaction.

Prompt payment resolution

There will always be a minority of members for whom monthly payment becomes a problem. Our approach is to identify problems as quickly as possible and provide a path for payment to resume. Our 'firm but fair' attitude produces a 98% payment collection rate while keeping confrontation to a minimum.

Our step-by-step payment management approach:

•  From the first day of non-payment onwards, regular letters are    sent, giving members current details of their arrears and ways in    which membership payment can be brought back up to date. This    invariably prompts a phone call, which then allows us to enter into    a dialogue to reconcile the situation and retain the member.

•  If membership payment resumes, this is forwarded to you on the    next remittance date.

•  In the case of persistent payment defaulters, after a series of    letters has been sent providing clear membership payment options,    we register a bad debt with a credit reference agency as a Default    Registration for the total outstanding balance on the membership.

For further information on our use of Default Registration click here