Personal Service

Ashbourne Membership Management’s priority is to ensure that the gym member
continues to attend your club and to act as part of your own customer services,
not simply to collect debts.

All queries are handled over the phone by members of our experienced in-house
customer service team, who can see on-screen the exact status of each member.

• Their approach is professional, consistent and non-confrontational, working to
  achieve a 'win-win' for the member and for the gym.
• We settle all genuine and hardship cases quickly and amicably to everyone's satisfaction.
• If wider personal debt is an issue, we offer Debt Dr's services.
• We act quickly to detect potential defaulters in order to get payment back in line.
  Just the threat of Default Registration brings the vast majority of defaulters back on track.
• When Default Registration is put into action, it is followed through professionally
  and consistently.